Refund Policy
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received. Any item that has been installed, attempted to be installed, or is not in its original condition will not be accepted for return.
All returns must be accompanied by a receipt or proof of purchase. Any and all returns must be approved by Simp Built Custom and accompanied by a Return Merchandise Authorization (RMA) number. Any return received without an approved RMA will be denied, and the customer will forfeit all shipping costs and applicable restocking fees associated with the return. There are no exceptions to this policy.
Non-Returnable Items
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Custom Orders (no refunds; store credit may be offered at our discretion if cancellation is requested prior to shipment)
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Open box items
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Used, modified, or painted items
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Any item that has been installed or shows signs of attempted installation
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Any item that is not in its original condition or has missing components
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Items without valid proof of purchase
Cancellation Policy
Order cancellations must be requested within 24 hours of purchase and are subject to approval by Simp Built Custom.
If a cancellation request is approved within the 24-hour window, the order will be subject to a 30% restocking fee. After 24 hours, orders cannot be cancelled, as processing or production may have already begun.
Custom items are not eligible for cancellation or refund once production has started.
Restocking Fee
A 30% restocking fee will be applied to all approved returns. This fee covers processing time, labor, and materials associated with preparing and packing returned items.
Return Shipping Costs
Customers are responsible for paying all return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
Refunds
Once your authorized return is received and inspected, you will be notified via email of the approval or rejection of your refund.
If approved, the refund — minus the 30% restocking fee — will be processed and automatically applied to the original method of payment within 7–10 business days.
Inspection of returned items may include both a physical condition check and an operational test. Inspections may take 2–4 business days after receipt before a refund is processed.
Late or Missing Refunds
If you have not received your refund, please take the following steps:
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Check your bank account again
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Contact your credit card company, as posting times may vary
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Contact your bank for additional processing information
If you have completed these steps and still have not received your refund, please contact us at support@simpbuilt.com
Shipping Instructions for Returns
Authorized returns must be shipped using a trackable shipping service. For items valued over $75, we strongly recommend purchasing shipping insurance.
SimpBuiltCustom is not responsible for lost, damaged, or missing return shipments. Customers are fully responsible for any charges or damages related to returned goods.